At Solomon Commercials Ltd, we are committed to supplying quality vehicle parts to our trade and business customers. This Returns Policy outlines the terms and conditions under which goods may be returned.

1. General Return Conditions

1.1 Returns must be requested within 14 calendar days of delivery.

1.2 Returned goods must be unused, unfitted, and in resalable condition, with original packaging and labels.

1.3 Proof of purchase (invoice or dispatch note) is required.

1.4 Special order items, electrical components, and non-stock items are non-returnable unless faulty.

1.5 Returns are not accepted for products marked as “Clearance,” “Non-returnable,” or “Final Sale.”

2. Return Authorisation

2.1 All returns require a Return Merchandise Authorisation (RMA). To request an RMA:

2.2 Email parts@solomoncommercials or call 01706 237 090 the order number and part details.

2.3 Once approved, an RMA reference and return instructions will be provided.

2.4 Goods must be returned within 7 business days of RMA approval.

2.5 Goods returned without an RMA will be rejected or returned at the sender’s expense.

3. Restocking Charges

3.1 A restocking fee of 15% applies to all non-faulty returns, subject to item condition and product type.

 

4. Shipping Costs

4.1 Return shipping is the responsibility of the buyer unless the item is incorrect or faulty due to our error.

4.2 We recommend insured, trackable shipping for return shipments.

4.3 We are not liable for lost or damaged returns.

 

5. Faulty or Incorrect Goods

5.1 Claims for faulty, damaged, or incorrectly supplied items must be made within 5 working days of delivery:

5.2 Provide clear photos and a description of the issue.

5.3 Once verified, we will offer a replacement, credit, or refund at our discretion.

5.4 Suspected faulty items may require technical inspection or return to the manufacturer for assessment.

 

6. Credits & Refunds

6.1 Credit notes will be issued to your trade account after inspection and approval.

6.2 Refunds (if applicable) will be processed within 7–10 working days to the original payment method or as agreed.

6.3 No credits will be issued for items returned in unfit condition.

 

7. Warranty Claims

7.1 Warranty coverage is subject to manufacturer terms. Claims may require:

7.2 Proof of correct fitment and usage.

7.3 Return of the faulty item for analysis.

7.4 Compliance with all manufacturer inspection and claim processes.

 

Need assistance?
Contact our support team at parts@solomoncommercials.co.uk or call 01706 237 090. We’re here to support your business.